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Real Estate
Marketing - 12 Ways To Build Your Brand And Your Business
Author: Charles Warnock
Do you believe in the 80/20 rule? Applied to
real estate, this principle suggests that in most communities,
the top 20 percent of real estate professionals get 80 percent
of transaction sides. This means 80 percent of agents struggle
for the 20 percent of business that´s left over after
the top performers have taken their share.
Numbers aside, most real estate pros would agree
that every community seems to have a few top performers who
capture the lion´s share of business. How do you join
the elite 20 percent? In working with thousands of real estate
professionals nationwide who use eNeighborhoods, we have seen
some traits that top performers seem to share. Top-performing
real estate professionals:
Most agents ask "How did you hear about
me?" A good question, but also ask what people have heard
about you. It´s your reputation and livelihood, and
this feedback can provide insights to help you improve your
services.
Have a new designation? Congratulations! - Be
sure to update your eNeighborhoods profile so that any Neighborhood
Report, BuyerTour or CMA report that you present has your
most current achievements.
Provide buyer and seller checklists. A comprehensive
list with key dates and the steps buyers and sellers must
follow to comply with their contracts can provide a stress-free
real estate transaction, and save the frustration of missed
deadlines. Mark off requirements when completed, and update
your clients regularly by phone or e-mail, as they prefer.
Thinking about offering a referral to an out-of-town
broker or agent? You can find out if their license is active
at this website: http://www.arello.com.
Set a positive tone in client conversations.
Ask "Which of these properties do you prefer?" rather
than "Do any of these properties interest you?"
The first question encourages consumers to choose among options;
the second question presents an easy way to reject presented
options.
Consider a brief email survey for clients when
transactions are completed. Not only will you receive valuable
feedback to improve your performance, you can turn good reviews
into testimonials to use in your presentations and Reports.
Be sure to get written permission from clients before using
their testimonials.
Make the most of business cycles. Every agent
has periods of greater and lesser activity. Speak with other
agents in your office and ask if you can handle some of their
excess business when they are busy in return for your providing
referrals when you´re too busy to give prospects the
full attention they deserve.
Create a "brag book" with letters
from satisfied clients, photos of buyers at their new homes
and copies of designations and certificates. Again, get written
permission to use letters and photos from clients.
Include testimonials from peers, not just clients,
in your marketing materials. If another agent or broker says
"You´re the best - I could not have done the deal
without you" ask them to put it in writing.
Build a better business card. Invest in a card
that stands out, such as folded card with two surfaces. Use
one section for contact information and the other for a call-to-action
such as an offer to provide complimentary Neighborhoods Reports
or CMAs on request.
When the market slows and your competitors cut
back advertising, you should maintain or increase promotional
activity. Why? Because you´ll have less competition
from agents who reduce their visibility, and a reputation
for success, even in slowing market conditions.
After closing, make a point of calling or sending
a note to thank mortgage officers, closing agents, loan processors,
office assistants and others. Good work should be recognized,
and the goodwill you create will be helpful to you in future
transactions.
Charles Warnock is a Marketing Director at eNeighborhoods
in Boca Raton, Florida. eNeighborhoods provides powerful marketing
tools for real estate professionals, including Neighborhood
Reports, CMAs, Buyer Tours, NewsLetters, Maps / Aerials, and
the InstaLead Marketing System.
To learn more, visit http://www.eneighborhoods.com/2007success
for a free copy of the 2007 Real Estate Marketing Success
eBook.
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